Network Operations Centre (NOC) Services
Maximum uptime, performance and reliability for your network through 24/7 NOC monitoring, troubleshooting and optimisation.
Typical triggers.
- aOutages are found by users before your team knows.
- bSites and links need watching around the clock but you cannot staff it.
- cIncident tickets stall between your service desk and the network engineers.
Where digital downtime means lost revenue, a responsive, intelligent and proactive Network Operations Centre (NOC) is essential. Ip.Glass NOC services provide 24/7 monitoring, troubleshooting and optimisation of your enterprise network, ensuring high availability, performance and operational resilience across LAN, WAN, SD-WAN, Wi-Fi and cloud interconnects. Security monitoring and response is the job of our separate Security Operations Centre; the two services are designed to run together.
We deliver more than alert handling. Acting as an extension of your IT team, our NOC engineers use real-time telemetry, automation and analytics to identify anomalies, predict failures and resolve issues before they affect users. We work with industry-standard tooling and integrate with your ITSM platform for clean incident management, escalation and root-cause analysis. Whether you need a fully managed NOC or tier 2 and 3 escalation support, your network stays secure, stable and optimised, backed by measurable service levels and continuous improvement.
Concrete deliverables, agreed before we start.
What you receive
- 0124/7 monitoring of LAN, WAN, SD-WAN, Wi-Fi and cloud links
- 02Proactive health checks, capacity analysis and root-cause resolution
- 03Incident management and escalation integrated with your ITSM tool
- 04Service-level reporting and continuous improvement
Credentials you can check.
No metrics are shown until a client has approved them. Reference calls on request.
Multiple CCIE holders including Cisco Emeritus. NSE8 (FCX) certified. Two-time APAC Fortinet Fabric Challenge champions.
Case studies, videos and written references Fortinet credentialsStart with a
scoping call.
Tell us roughly what is in your environment and what prompted the question. We will say whether this is the right first step, and what it would cost.
More solutions
All solutions- →Enterprise Networking
- →OT and IoT Security
- →Identity, Access & Zero Trust Controls
- →Cloud Security & Architecture
- →Security Architecture & Strategic Advisory
- →Secure Collaboration & Email Protection
- →SIEM & SOAR Integration and Optimisation
- →Vulnerability Assessment & Risk Management
- →Enterprise-Wide Patching & Remediation Services