Managed Services
Ongoing operation of your network and security estate, with named engineers, measured service levels, an always-on client view and regular governance in the engagement model that suits you.
Typical triggers.
- aYou run a network and security estate without enough engineers to operate it well.
- bPatching, monitoring and changes happen late, or not at all, because projects keep taking priority.
- cYou want one accountable team for operations, with governance you can show your board.
Run by the people who build it
Projects end. Networks and security estates do not. Ip.Glass managed services keep your environment operating, patched, monitored and improving, with the same senior engineers who deliver our projects and a service desk that answers around the clock.
We recommend the engagement that fits your requirements and your team, and we expect to earn a long-term relationship on the strength of it.
How we run it
Everything we operate is instrumented, so service levels and change outcomes are measured rather than asserted. We use modern tooling and AI to take the routine out of operations: triage, documentation, reporting and first-pass analysis move faster. A named engineer owns and checks every change and every report before it reaches you. You see the same live view we do: projects, tickets, changes and invoices, in one place, without asking.
Engagement models
Ad hoc support
Based on a pre-paid block of hours. On-demand expertise with no ongoing commitment, from 20 hours, on a best-effort service level. Best for infrequent requirements.
Co-managed
The best of both worlds. A fully managed solution on client-owned equipment with regular governance and reporting and a stringent service level, while your team keeps full or read-only access and stays in control. Our most popular choice.
As-a-service
Lets you focus on the business. Equipment is provided by Ip.Glass and operated to an outcome-focused, stringent service level, with regular governance and reporting. You buy the result, not the hardware.
What is covered
Network operations (NOC), enterprise-wide patching and remediation, ongoing vulnerability management, SIEM and SOAR operation, and the day-to-day administration of your firewall, access and identity estate. See the pages for each service line.
Concrete deliverables, agreed before we start.
What you receive
- 01An agreed scope: what we own, what you keep, how we work together
- 02Monitoring, incident response and escalation to defined service levels
- 03Patching, changes and lifecycle planning in agreed windows
- 04An always-on client view of projects, tickets, changes and invoices
- 05Monthly reporting and regular governance meetings
Credentials you can check.
No metrics are shown until a client has approved them. Reference calls on request.
Multiple CCIE holders including Cisco Emeritus. NSE8 (FCX) certified. Two-time APAC Fortinet Fabric Challenge champions.
Case studies, videos and written references Fortinet credentialsStart with a
scoping call.
Tell us roughly what is in your environment and what prompted the question. We will say whether this is the right first step, and what it would cost.